Shipping and Returns

Shipping and Returns Policy

Welcome to the Aussie Green Thumb store, where we’re dedicated to providing you with a seamless and enjoyable shopping experience. Our commitment extends to ensuring that you receive your products in a timely manner and are completely satisfied with your purchases. Below, you’ll find detailed information about our shipping procedures and our straightforward returns policy.

Shipping Information

At Aussie Green Thumb, we pride ourselves on offering a wide selection of products to meet your needs. We work closely with our partners to ensure that your items are delivered efficiently and safely to your doorstep.

Estimated Delivery Times:

• Our products are sent to you via courier. Expect your items to arrive within 2-20 business days. In certain cases, deliveries may extend to 30 business days, depending on your location and specific items ordered. Each product has particular shipping times which you can find on the specific product page.

Shipping Costs:

• We calculate shipping fees based on the size, weight, and destination of your order. These details will be clearly outlined at checkout.

Delivery Details:

Please ensure your shipping address is accurate to avoid delays or issues with delivery. Our team is here to assist should you have any concerns or special delivery requests.

Returns & Refunds

Your satisfaction is our top priority. If for any reason you’re not happy with your purchase, we’re here to make things right.

Returns:

• You’re welcome to return most items within 30 days of receiving them. Ensure products are in their original condition and packaging, and you have proof of purchase, to receive a full refund of the original cost of the product (excluding shipping costs).
• Please visit the product page for specific details on eligibility for returns, as exceptions may apply.
• Please do not return any merchandise without prior permission. There will be no credit for product returned without a return authorisation. 

For faulty products, or products needing warranty attention, please contact our team for further instructions.

Simple Return Process:

1. Fill out the form on our Returns page.
2. Share your order details and the reason for the return to receive a Return Merchandise Authorisation (RMA) number along with instructions.

Refunds:

• Upon receiving your return, we will promptly process your refund after a brief inspection to ensure the item meets our return criteria.
• Approved refunds will be credited to your original payment method.

Exchanges:

• Should you wish to exchange an item for a different size or color, please contact us. We’re happy to facilitate exchanges based on current stock levels.

For any questions or further assistance, our customer support team is eager to help. Contact us for prompt and friendly service.

Thank you for shopping with Aussie Green Thumb, where your satisfaction is our driving force. We look forward to serving you and providing a shopping experience that meets your expectations.